Author Archives : Jacqueline Oliveira

“Problem…or Challenge? Depends on your Mindset”

My German colleague, Katrin, once said during a cultural orientation program, “Americans never have problems; they only have challenges.” It was such an interesting comment (accurate or not) that started a provocative discussion about how culture creates a lens through which one makes sense of the world around them. In essence, culture creates a mindset. […]


Communicating Across Cultures featured

Mediation in Multicultural Teams

If you manage a multicultural team, and you’ve had to mediate a conflict between two or more team members from different cultures (and what supervisor or manager hasn’t had to do this, right?), you may have experienced the same situation that I’ve experienced as an intercultural mediator. You start off the mediation by asking, “What […]