Communicating Across Cultures


Communicating Across Cultures

Communicating Across Cultures

Synopsis:
Has the world arrived at your door? This course is a must if you collaborate in a global team, serve customers/suppliers abroad, or work with culturally diverse coworkers. Learn how people from different cultures approach relationships with managers and team members, reach commitments, view initiative, accept accountability and share information. After this course, you will see how culture can affect motivation and performance. Learn strategies to communicate while building teamwork in an environment in which people of all cultures will excel.

Goals:
Build awareness and skills to communicate and collaborate effectively, when working with coworkers of different cultures.

Part 1   Cross-Cultural Insights 

  • Discover how cultural values influence attitudes and behavior, using a model that allows quick categorization to help you proceed without stereotyping
  • Understand how initiative, risk and accountability are viewed, and how to approach them for results
  • Increase your skills to “read between the lines” with indirect cultural styles
  • Learn cultural perspectives on time, enabling better planning, scheduling, and collaboration
  • Examine trust, and how it can be built within and across cultures
  • Apply these concepts in case studies, video discussion, and your workplace situations

Part 2 Communicate across Language and Culture Differences

  • Identify language, dialogue, and accent features that lead to misunderstanding; gain linguistic tips to comprehend others and modify your style to be comprehensible
  • Learn clarification strategies for ambiguous “yes” to reach real agreement, and avoid delays caused by polite indirect refusals
  • Learn how to facilitate meetings to balance various cultural styles, and get reserved members to speak up using pre-meeting tactics
  • Give feedback that motivates people of a variety of cultures
  • Discover 6 tactics to have clear Emails around the world 
  • Read non-verbal communication signals
  • Learn dos and don’ts in many cultures, to build respect and avoid offense

 What participants have to say:

I was discussing a telecom issue with our employees in Russia, and realized after a long silence that I had lost them. The Communicating Across Cultures course gave me the right strategy to identify the miscommunication and get the meeting going again.”

 

This course helped our team to make the bridge over communication differences. I now realize how to make my requests more understandable to Americans.

 

Thanks for the enlightening class yesterday. It helped me understand some behavior I saw in a meeting today. A financial analyst (FA) of Asian origin (Chinese, I think), and obviously not born and raised in the US, presented financial data to a team of entirely US-born and raised people including a VP. The FA asked the team to reduce travel costs by 10% not only because that was an executive request but also to make sure that our VP (who was in the room) would look good at the next data review. Our VP has 50% of the headcount in the organization, and used 40% of the travel budget, which is a big number.

 

We all agreed and someone suggested that the FA add a column to the data showing cost per capita, thus normalizing the data and making the big users really obvious. This seemed like a trivial request to most of us. Her response was fascinating! She emphatically said she couldn’t. Several of us persisted and asked more questions. She said she understood the purpose, but she couldn’t do it because she prepared the data but the slide was her boss’s slide. Ah ha! The VP then said that she would request her boss to make the change, and all was perfect.

 

So, I didn’t need to travel 10,000 miles to see your class lessons in action.  Thanks!.”

 

Very valuable intel for ANYONE working in an environment where international relationships are formed. I give this training a 10 out of 10!

 


Culture Defined

“Culture is a pattern of shared basic assumptions that a group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be validated, and taught to new members as the correct way to perceive, think, and therefore behave.”  – Edgar Schein, Professor M.I.T.


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