Wakeup Virtual Meetings

“We don’t DO Webex meetings,” the Worldwide Purchasing Director told us, “they’re boring.” Au contraire, for global multi-lingual teams, webconferencing is a terrific tool to engage AND equalize participation. With the tools and features in web-conferencing (Webex, Live Meeting, GoToMeeting) teams get more interaction in meetings when they: Get opinions and feedback, quickly and visually; […]

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Leading Ethical Practices Across Cultures

“Local sales people say clients are accustomed to expensive gifts and entertainment, beyond our policies and potentially bribery.” “We’ve encountered ‘elastic truth’ in this project. Can we trust them?” “We’re hiring in Country X, are there specific COI (Conflict of Interest) issues to include in employee orientation?” Ethical dilemmas occur for us all, but when […]

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Mediation in Multicultural Teams

If you manage a multicultural team, and you’ve had to mediate a conflict between two or more team members from different cultures (and what supervisor or manager hasn’t had to do this, right?), you may have experienced the same situation that I’ve experienced as an intercultural mediator. You start off the mediation by asking, “What […]

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Is that a Yes that I hear??

A ‘No’ uttered from the deepest conviction is better than a ‘Yes’ merely uttered to please, or worse, to avoid trouble. – Mohandas Gandhi Its 9:00 p.m in Mountain View, California (USA) and you are on what feels like a never ending teleconference call with your team in Chennai, India. After the presentation, you ask, so […]


How Different Styles Saved the Software

Abstract Three engineers, an Asian-American, an Indian and a European-American manager rescue a web programming application, but almost fail in the process.  It takes the combination of each culture’s approach to assemble diverse engineering knowledge in the organization and create a breakthrough in time to launch the high priority software. Case Study I’m Rick, an […]

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Stressed Out over Deadlines for Engineering / Sales Team

Abstract Both ethnic (Italian and US) and functional (Sales vs. Engineering) cultures clash when trying to construct a winning proposal for a client’s photovoltaic system. With meetings running long, deadlines shifting, and procedures changing, there are challenges and cultural misunderstandings for this technical – business team to get the proposal finished by the deadline. Case […]

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