Success in Global Teams


Success in Global Teams

Success in Global Teams

Synopsis:
Learn how to build trust in a global team, work across cultural differences and resolve common frustrations to create engagement virtually. Participants will understand the team life cycle, and required processes to build effectiveness at each phase. Gain insight to cultures’ effect on planning, taking initiative, sharing information, problem-solving, accountability and change from the presenters’ 20+ years of experience managing and consulting to global teams. Customize the class for 3 cultures representing the highest priority for your team. Learn from the best practices of world class engineering, sales, and R&D teams in case studies, video, and class discussions. Excellent training for managers, project leads, and intact teams.

Goal:
Learn how to successfully build a global team and manage processes required at each phase of team development across cultural and geographic differences.

Learners gain:

Part 1 Accelerate Team Cohesion

  • Insights to global cultures, with application to relationships, roles, accountability, sharing info, planning, risk, and following procedures
  • Focus on 3 cultures, with skill-building in case studies and group activities
  • Critical foundations to lay when forming a global team that lead to engagement
  • Best practices at each stage of the Team Life Cycle to be a high performing team
  • How to build trust, leading to high performance
  • Best practices to handle time zone differences
  • Solutions to common problems in global teams, such as increasing initiative

Part 2 Communicate to Collaborate

  • 10 ways to increase participation in your global teleconferences 
  • Clarifying strategies to know if team members have committed
  • Expressing disagreement in different cultures, and channeling it as a tool for innovation
  • Delivering and getting effective timely feedback across cultures
  • Email strategies that remove guesswork when sharing requests or instructions 
  • Overcoming accent barriers to increase comprehension in person and on the phone
  • Selecting and using a variety of communication technologies (teleconference, Email, collaborative platforms, chat, etc.) to effectively deliver your message and enhance the relationship

Part 3 Manage for Team Success

  • Examining what you bring to the role of global manager, blind spots, and competencies you need to lead a global team
  • How different cultures approach inclusion, and how to build a foundation for respect, trust and collaboration
  • Creating a safe environment for feedback, disagreement and managing conflict
  • Tools for delegating responsibility and assuring accountability, with an informed view of team members’ work styles and commitment
  • Recognizing the cultural-fit for rewards and recognition that truly motivate employees
  • Strategies to manage remote dotted line reporting relationships when working across a globally matrixed organization with different degrees of power distance
  • Tips for taking care of yourself, balancing time zones in a 24/7 world

What participants have to say:

“Our teams in San Jose, Toronto and Penang have taken this training, and over the past year we see the benefits. There is better communication, work sharing, and readiness to collaborate.”

 

“Great class! Opened my eyes and gave me new tools to work with my colleagues in India. This course should be required for everybody working in virtual teams!”

 

“Marian’s background and credentials in living and working with so many cultures made her very credible. She’s enthusiastic, clear and concise and gave me tools to deal with changing work environments. This course is excellent for anyone managing multicultural teams.”

 

“The focus on management skills needed, performance management, motivation and communication, was great. It was not just that these employees are different, but how I, as a manager, need to change. The case examples and World of Difference video were great!”

 

“I just wanted to say this is one of the best management classes that I have taken during my graduate studies and I am graduating this June so I have taken most of them. I felt that I have learned a lot and have almost immediately applied what I have learn in class to understanding different situations at work. Thanks for teaching this class.”

 


On Global Managers
“Global managers have exceptionally open minds. They respect how different countries do things, and they have the imagination to appreciate why they do them that way…Global managers are made, not born.” – Percy Barnevick, CEO, ABB


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