How important is trust in international teamwork? Most people instinctively see it as essential but ellusive. It can act both as the lubricant which brings out the best in team cooperation as well as the glue which binds whole teams together under the strains of geographical distance and cultural diversity. Low levels of trust affect bottom-line productivity as people minimise their vulnerability by 'playing safe'.
Trust impacts team performance, is harder to establish across cultures and distance, means different things in different languages (even when English is used as the common language), and is rarely addressed as an explicit issue in international teamwork.
This carefully researched instrument provides team leaders with clear report of the types of 'trust gaps' within the team and how to address them to gain team trust alignment.