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A Align key leaders, stakeholders, sponsors and champions in the business case for trust, create the vision of a high trust/high performance organization, and clarify the desired outcomes (goals) for their team or organization. (Phase I)
B Establish a Baseline to measure trust in the team, group or organization with a Trust Diagnostic (Phase II)
C Construct a high trust future in a workshop for the team or group, where participants learn about trust, understand their trust gaps, and commit to bold new ways to collaborate that will increase levels of trust and lead to higher performance (Phase III)
D Deliver the team’s committed outcomes as they transform their knowledge into action by supporting the team, team leader and team trust ambassador to meet their declared goal(s). (Phase III and IV)
  Enable the organization to become a high trust/high performance culture by showing leaders the demographic trends in trust among team members or with leaders.
   
The Case for Trust in Global or Multicultural Business

Roughly half of all managers don’t trust their leaders . Levels of trust across industries have been steadily decreasing in the past decade, and took a precipitous downturn in 2009 with the economic crisis . Uncertainty fueled by downsizing, and complexity resulting from outsourcing and mergers creates a breeding ground for distrust. Yet, as we move to a more transparent interdependent global reality, trust is more essential than ever.

Trust gives leaders an advantage, because it leads to loyalty and stability in a turbulent world; it is the foundation of empowering relationships between leaders and their employees. Trust takes time to build, but will produce speed in achieving results. Global companies must bridge distance, language and culture with cross-border collaboration. Employees’ readiness to trust one another is critical to sharing information, taking calculated risks, surfacing innovative ideas or bringing problems to light as soon as they occur.

Research makes it clear that trust is a pivotal value that can significantly improve a company’s performance in the global market. Higher levels of trust are linked to cooperation and collaboration, competitive performance, higher knowledge transfer, increased levels of productivity, innovative thinking, leadership effectiveness, and achieving engagement and retention of our greatest resource, human capital.

 

 
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