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    Building    
    TRUST for    
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Synopsis:

Global organizations rely on collaboration (vs. command and control) to achieve results, using distributed power and TRUST. Companies with high levels of trust among employees experience increased speed, higher morale, reduced costs, and higher total return to shareholders than companies with low trust, thus gaining a competitive advantage. Factors that contribute to the decision to trust can be measured and increased.

With the Building Trust for High Performing Global Teams program
TGT model, teams and leaders can identify the gaps in trust in their teams, then through engaged discussion, learning and commitment, create higher levels of trust, collaboration and performance. Cultural differences affect priorities in the decision to trust , adding challenges for global organizations which must be addressed to achieve cross-border efficiency and productivity

Goals:

To reach higher performance by increasing levels of trust. Create a Team Trust Charter with an identified team mission, vision, team goals, and trust objectives. To achieve these objectives, we will focus on the identified ‘Trust Gaps’ and build on the teams ‘Trust Strengths’. As a member of the team/group the team will commit to the objectives’ tactics, and support their team leader and other members in these actions.


Training Content - Participants will experience:
A

Phase I: Alignment for a High Trust Team

 
Working with a Client Contact, Charis identifies teams or groups committed to achieving high performance through enhanced trust. Identify the team leader and sponsors, gain their support, and align the TGT process to a specific team goal. Charis informs team’s leaders and sponsors of the competitive advantage of trust, and aligns with the team’s performance goals.

B Phase II: Baseline Measurement
 
Levels of trust are measured using input from three sources: a Trust Diagnostic instrument (online survey), open questions at the end of the survey, and individual interviews.

The 10 Trust Criteria (below) are the basis of 50 statements in each of the three Trust Diagnostics instruments. The statements are similar in nature (and all meet the same rigorous testing guidelines) but focus on different trust relationships. The instruments are the International Team Trust Indicator (ITTI), the Organizational Leadership Trust Indicator (OLTI), and the International Leadership Trust Indicator (ILTI).

C Phase III: Construct Trust (Workshop)
 
Team participants learn how trust links to higher performance, identify their team’s trust gaps, and envision the team’s future high trust/high performance culture. They commit to a development plan, the Team Trust Charter, to reach their performance goal through increasing trust.

D Phase IV: Deliver Outcomes
 

Leaders and sponsors are invited to an executive report of the data and workshop outcomes, and a discussion of how they can support the team’s path to their goals. With initial success, plans are made to propagate a high trust culture through the organization, sustain the current team, and broaden the capability to achieve high trust/high performance in other teams.

1. Executive Report to Team Leader, Sponsor, Champion to align them with the commitments of employees and sustain high trust in the organization.
2 Support the team with Job Aids and Follow up resources
3 Develop and certify the Trust Ambassador (optional)
4. Measure increased trust’s contribution to team productivity 3 months after Phase III



What participants have to say:
   
   
   
   
 
   
   
   
   
   
   
 


 
Building Trust
Trust - Decision
"When people choose to trust, they have gone through a decision making process – one involving factors that can be identified, analyzed and influenced."
- Robert Hurley
The Decision to Trust,
Harvard Business Review 2006

The case for Trust in business
"Trust is like the air we breathe. When it is present, nobody really notices. But when it’s absent everybody notices."
- Warren Buffet
quoted in Entrepreneur Magazine, October 2002
(C. Sandlund, “Trust Is a Must”)



See how trust can be measured and increased in your team, affinity groups, or organization with this
Trust model



   
 
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Tel: 925.931.0555        info@chariscorp.com        http://www.chariscorp.com