Gain insight to Mexican cultural values, history and current affairs, sources of local pride, sensitivity, and motivation. Learn how to communicate with Mexicans by building personal relationships, trust and networking, identifying decision makers and negotiation strategies. Gain tips for E-mail, teleconferencing and delivering training. Learn recruiting, hiring and retaining strategies, norms, naming conventions and more. Prepare for business trips and hosting Mexicans at your site for technology transfer.
Enable employees to develop awareness of Mexican cultural values, business and management practices, and communication styles in order to promote successful face-to face and virtual workplace interactions.
Training Content – Participants will learn:
- Cultural Values: Identify the key Mexican cultural values that shape the Mexican identity, outlook and behavior, such as personal dignity; respect for authority; national and regional pride; education, work ethic and family in this diverse society. These topics deliver insights to Mexican motivation and attitudes to provide appropriate interpretations of Mexican behavior.
- Business and Management Practices: Learn the importance of relationships and good interpersonal skills to build successful business relationships with trust, respeto (respect) and loyalty. Plan and manage projects by understanding how infrastructure constraints and family commitments affect punctuality and meeting deadlines. Learn to navigate hierarchy to the appropriate levels of decision-making authority. For Email, discover styles that get quicker responses. Lead and participate in teleconferences and meetings with greater participation, problem-solving and commitment.
- Corporate Contrasts: Similarities and differences between Mexican culture and your corporate culture (values and business practices), i.e., how Mexicans view competition, customer orientation, risk-taking, quality, innovation, work/life balance, safety, valuing diversity, teambuilding, etc.
- Fundamentals: ERecognize when Mexicans do not directly disagree, refuse, or deliver “bad news” and how to clarify these situations. Avoid embarrassing a Mexican counterpart by giving and receiving feedback appropriately. Learn ways to get agreements and commitments from individuals or groups. Learn conversation openers and topics to avoid; key Spanish phrases, names and titles; interpret gestures and body language appropriately.
- Business Travel: Packing for business attire and socializing; learn the expectations of being a guest with Mexicans, dining and drinking protocol; personal safety precautions for major cities; work schedules and holidays; dealing with local transportation, laws and authorities.
What participants have to say:
“Since taking the training with Rossana one year ago, my communication with Mexicans over the phone has consistently improved. I keep a more personal touch, give them more time to express their needs, and I understand the effort they put into their work. Since I live in El Paso, I thought I already knew so much about Mexicans. Rossana gave me much deeper insights.” – Electrical Engineer, Arizona
“This training was very valuable to show not only the importance of building relationships with Mexicans, but also ways to do it. Thanks, I’ll use this in Guadalajara to start off on the right foot with my team.” – Telecommunications director, Oregon
“Dignidad” is a birthright and a measure of one’s worth. One maintains it by being polite, respectful to others, patient, soft-spoken, avoiding emotional outbursts and remaining calm under stress.
Being “simpático” is being perceived by others as warm, open, enthusiastic, interested in and exhibiting positive behaviors toward others, being in tune with the wishes and feelings of others