Working with Philippines


Philippines - Jeepny

Philippines – Jeepny

Synopsis:
Learn strategies to build effective relationships, understand Filipino communication style, and gain timely responses. Filipino cultural values, country profile, communication, business practices and management styles, market and labor opportunities, negotiating strategies, conflict resolution, body language, gift-giving, and Tagalog phrases are covered in this course.

Goals:
Learn the values operating in the Philippines, gain tactics and strategies for business and management challenges, and practice intercultural communication in order to work effectively with Filipinos..

Training Content – Participants will learn:

  • Cultural Values: Key Filipino cultural values, bayanihan, pakikisama, hiya, utang na loob, that shape the Filipino identity, outlook and behaviors. Learn how to build relationships and trust, and avoid offending Filipinos.
  • Business and Management Practices: Perceptions of time, including punctuality and meeting deadlines; gaining personal contacts and professional credibility; leading and participating in teleconferences and meetings; gaining respect, buy-in and commitments; decision-making and escalating; developing insight and appreciation for Filipino-style procedures and performance management.
  • Corporate Contrasts: Similarities and differences between Filipino culture and your corporate culture (values and business practices), i.e., how customer orientation, risk-taking, quality, innovation, work/life balance, safety, valuing diversity, etc. are practiced in the Philippines.
  • Fundamentals: Essential briefing on “must know” facts about the Philippines, focusing on its geopolitical context, current events, economy, infrastructure and environment for business; demographic variety (regional, ethnic, religious, etc.); and the education system that shapes Filipino professionals for recruiting and training.
  • Communication Style: Working effectively with Filipino indirectness, organization of information, style of giving feedback, negotiation, use of third parties in conflict resolution, and persuasion. Learn conversation openers and topics to avoid; understanding Filipino-style English and Taglish; plus interpreting body language and appropriate personal space.
  • Business Travel: Packing for the Philippines; personal security; business entertainment, hospitality, gifts pasalubong, social etiquette with Filipinos; foods and drink; holidays; dealing with local transportation, laws and authorities.

 What participants have to say:

“After taking ‘Working with the Philippines’ our team in the U.S. had much more productive weekly teleconferences with the Philippines. We learned how to get more participation from their side which helped our team identify important obstacles early. Thanks!” – Manufacturing Manager, Arizona

“Excellent course! I only wish I’d taken it earlier, as I now see several things I’ve been doing that were counterproductive. Working with the Philippines has given me ways to get results by understanding their culture and how business works in the Philippines.” – Supply Chain Manager, California


Pakikisama
To get along with someone for SIR (smooth interpersonal relations), the need to belong or affiliation.

Pakikiramay
To condole, to sympathize, to share somebody’s sorrow, or to show compassion or pity.

Amor Propio and Delicadeza
(terms borrowed from Spanish) Highly personalized feelings of self-esteem. Amor propio is self love or self-esteem and delicadeza is “refinement” or “discriminating”. Mukha or face must be protected; in a critical situation it must be saved.


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