Synopsis: Singapore and Malaysia
Singapore and Malaysia – hot economies that share values of social harmony, collectivism, ambition and progress. Learn how to gain access to decision-makers. Gain communication strategies for presenting information, getting feedback, arriving at agreement, and successful E-mail and teleconferences. Build relationships with insights to the cultural values, trends, and traditions that influence trust and credibility. Business and management practices are covered: conducting meetings, clarifying accountability, negotiations, and knowledge transfer. Avoid offending locals because you’ll learn social practices. Prepare for a successful business trip or working virtually with Southeast Asia..
Increase business effectiveness with Singaporeans and Malaysians, using cultural strategies and practices to be successful in meetings, negotiations, management, virtual teaming, and business trips.
Training Content – Participants will learn:
- Cultural Values: Identify key cultural values shared among the three major ethnic groups, Chinese, Malays and Indians; plus the distinctive outlook, beliefs, motivations and traditions of each group that shape workplace and social behavio.
- Business and Management Practices: Understand hierarchy and local business protocol; the importance of kiasu and the relationship building process quan-xi; making personal contacts and professional credibility; gaining buy-in and commitments; decision-making and conflict resolution, confrontation and escalating; developing insight and appreciation for local-style efficiency, and performance management. Learn the impact of local laws on business and human resources.
- Corporate Contrasts: Contrast Singaporean and Malaysian business environments with U.S. companies’ approaches to customer orientation, risk-taking, quality, innovation, work/life balance, safety, valuing diversity, and corporate social responsibility.
- Fundamentals: Briefing on “must know” facts about Singapore and Malaysia, focusing on its founding and continuity with strong governmental policy affecting legal, business and social life. Examine these “Mini-dragons” at the hub of ASEAN and their effect on Asian and global trade. Explore demographic variety (religious, ethnic, age, etc.), the education system, and learning styles that motivate employee performance.
- Communication Style: Learn how to impart positive, negative and sensitive information. Learn how to read interest, deal with indirectness, and be persuasive in culturally appropriate ways. Business communication, including reports, teleconferencing, and Email, are covered. Learn recommendations for conversation topics to build rapport.
- Business Travel: Business travellers will gain tips for personal comfort and security in the Middle East; recommended dress, transportation, local and Islamic holidays and work schedules. To be a successful host or guest, learn business entertainment, with recommended activities, dining, socializing, gift-giving and receiving as keys to relationship-building in these cultures that strongly value hospitality.
What participants have to say:
“Overall, an excellent course! Thank you for being so current on both Malaysian and our corporate business practices. This gives our team the boost we needed.”
– E-business Manager, California
“David Wan [Director of Asia Pacific Services]gave me the steps toward the right behavior changes to make, to be an effective business leader and contributor in APAC.”
– Executive Expatriate to Singapore, California
Malaysia: Haram (Malay)
Taboo practices: alcohol is forbidden; pigs and dogs are considered unclean animals; unmarried and unrelated men and women cannot be together in certain environments (e.g. hotels); left hand is considered unclean – use the right hand for eating, giving and receiving things.
Singapore’s Shared Values
Understand the importance of “nation before community and society before self; family as the basic unit of society; community support and respect for the individual; consensus, not conflict; racial and religious harmony.”