Identify how U.S. Americans engage in planning, innovating, competing for rewards and recognition, and communicating to achieve business goals. Learn how to build effective work relationships, understand U.S. communication style to give feedback, convey urgency, conduct problem-solving, and gain collaboration. Understand U.S. cultural values within a diverse society, their business and management practices, and gain recommendations for planning business travel to the U.S. or hosting Americans at your site.
This workshop is for employees who want to understand the cultural values operating in the U.S., gain strategies and tactics for business and management challenges when working with U.S. Americans, and build skills in communicating effectively across cultural differences.
Training Content – Participants will learn:
- Cultural Values: Key U.S. “mainstream” cultural values, such as individualism, competition, fairness, freedom, privacy, family, egalitarianism, work ethic, and others that shape management styles, business practices, workplace and social behaviors.
- Business and Management Practices: Understand the importance of project planning, meeting deadlines and communicating schedule slippage; taking initiative and risk; leading and participating in meetings and brainstorming. Learn how Americans approach sharing information, decision-making, delegating, negotiating and resolving conflict. Understand roles at work, how the hierarchy works while assuming and clarifying responsibility among “equals”. Gain insight to the complexity of showing respect to coworkers while valuing diversity, avoiding discrimination and sexual harassment.
- Corporate Contrasts: Identify similarities and differences between U.S. culture and your corporate culture (values and business practices). See how U.S. Americans view loyalty, duty, customer orientation, quality, modesty, innovation, quality of life issues, worker protection, etc..
- Fundamentals: Essential briefing on “must know” facts about the U.S., including the effect of its size, historical geographic isolation and immigration; current and most recent events; impact of globalization and attitudes toward offshoring; demographic profile (regional, ethnic, generational, etc.) of the workforce; and the adult education opportunities that affect U.S. employees for recruiting and training.
- Communication Style: Working effectively with American directness and indirectness; linear and “bottom-line” organization of information; giving positive and negative feedback; dealing with conflict and persuasion. Learn good conversation openers and taboos to avoid; understand American-style English; interpret gestures, body language and gauge appropriate personal space.
- Business Travel: Packing for the U.S.; personal security; conveniences and solitude; business entertainment, hospitality, and social etiquette; work schedules and holidays; dealing with local authorities, laws and driving.
What participants have to say:
“While I’d been to the US before, this course gave me a good deal of insights to Americans that I hadn’t experienced before. This will be very useful in managing my team in Oregon.”– Process Engineering Manager, Ireland
“The instructor was super knowledgeable, and heightened my awareness with great examples.”
– Human Resources Specialist
“I did it my way.” – Elvis Presley
“Let us resolve to be masters, not the victims, of our history, controlling our own destiny without giving way to blind suspicions and emotions.” – John F. Kennedy