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Working with Costa Rica


Gain insight to Costa Rican cultural values, history and current affairs, sources of local pride, sensitivity, and motivation. Understand the significant impact of MNC business operations on this Central American republic. Learn how to communicate with Costa Ricans by building trust and networking, identifying decision makers and negotiation strategies. Gain tips for E-mail, teleconferencing and training. Learn recruiting, hiring and retaining strategies, norms, naming conventions and more. Prepare for business trips & hosting Ticos at your site for technology transfer.

This workshop is for employees who want to understand the cultural values operating in Costa Rica, gain strategies and tactics for business and management challenges, and practice Costa Rican communication styles in order to work effectively with Costa Ricans.

Training Content - Participants will learn:
a) Cultural Values:
Identify the "Tico" or Costa Rican unique identity, within the context of Latin America. Key Costa Rican cultural values, such as respect for authority, education, family and egalitarianism, plus the passions for politics, the environment and soccer in this close-knit society are covered. These topics deliver insights to Costa Rican motivation, attitudes and behavior.
b) Business and Management Practices:
Learn the importance of relationships and good interpersonal skills to build successful business relationships with trust, respect and loyalty. Plan and manage projects by understanding infrastructure constraints and family commitments. Learn how to navigate hierarchy to the appropriate levels of decision-making authority. For Email, discover styles that get quicker responses. Lead and participate in teleconferences and meetings with greater participation, problem-solving, and commitment.
c) Corporate Contrasts:
Similarities and differences between Costa Rican culture and your corporate culture (values and business practices), i.e., how Costa Ricans view competition, customer orientation, risk-taking, quality, innovation, work/life balance, safety, valuing diversity, teambuilding, etc.
d) Fundamentals:
The uniqueness that forms the basis of their pride as a people includes their Spanish farming heritage, influx of immigrants in the 1880's, the imprint of Pepe Figueres on the national character, the presidency and Nobel Peace Prize of Oscar Arias, and the arrival of Intel and the high tech boom of the late 90's.
e) Communication Style:
Recognize when Costa Ricans do not directly disagree, refuse, or deliver "bad news" and how to clarify these situations. Avoid embarrassing a Tico counterpart by giving and receiving feedback appropriately. Learn ways to get agreements and commitments from individuals or groups. Learn conversation openers and topics to avoid; key Spanish phrases, names and titles; interpret gestures and body language appropriately.
f) Business Travel:
Packing for business and ecotourism; learn the expectations of being a guest with Costa Ricans, dining and drinking protocol; personal safety precautions for major cities and the east coast; work schedules and holidays; dealing with local transportation, laws and authorities.

What participants have to say:
  "This is the second Charis course I’ve taken, and they are excellent -- good, practical information about the people, country and how to be successful in business. I highly recommend these culture classes to my colleagues.”
- Mechanical Engineer, Arizona, 2001
“Great class! This will help me be more effective in my job. Instructors were excellent in their presentation skills and ability to make everyone comfortable and encourage participation. Thank you!”
- Programmer, Oregon, 2001

Oxcart - National Labor Symbol

Pura Vida
Pura Vida” or “the good life” provides a welcoming atmosphere and genuine enjoyment of life.

Most business entertaining takes place in the evening, since lunch is the main meal of the day and some people go home for lunch. Business dinners can take place at restaurants, hotels or in the home. Spouses are welcome at business dinners.


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Tel: 925.931.0555        info@chariscorp.com        http://www.chariscorp.com